The British Columbia Parliament Building in Victoria, BC

Government · Justice & Law Enforcement

BC Ministry of Public Safety and Solicitor General: A Public Sector Solutions Migration

Replacing an aging Service Cloud setup with a modern, scalable case- and grant-management platform on Salesforce Public Sector Solutions, ready for the program's expanding mandate.

Client

Ministry of Public Safety and Solicitor General, British Columbia

Industry

Government · Justice & Law Enforcement

Engagement

Two-phase delivery: Discovery / PoC then full implementation

400K+records migrated to PSS
200+objects migrated
10core workflows automated
~50users supported

The Opportunity

The Ministry was running a case and grant management program on an aging Salesforce Service Cloud implementation. Grant intake was manual (handled through PDFs, email, and spreadsheets), and case management capabilities were limited. The platform simply couldn't scale to support the program's expanding mandate, which now includes complex investigative casework.

Our Solution

We delivered a migration from Service Cloud to Salesforce Public Sector Solutions in two phases: a Discovery and proof-of-concept phase followed by full implementation. The new platform introduced a digital grant portal, automated adjudication workflows, and 10 core workflows. We converted 13 document templates to OmniStudio document generation and integrated the BC Registries API to bring authoritative data directly into the case process.

The Results

  • 200+ objects successfully migrated to the PSS data model
  • 400,000+ records migrated across referrals, cases, assets, and contacts
  • 13 document templates converted to OmniStudio
  • 10 core workflows automated and optimized
  • ~50 users supported across multiple user types
  • Streamlined grant management from digital intake through reporting
  • Enhanced case management for complex investigative cases
  • A foundation ready for the program's expanding mandate
Silius Technologies has a dedicated team who is able to quickly understand the scope and requirements of the project and deliver quick and measurable outcomes. The team is able to develop and stand up a new Salesforce case management system alongside a grants community portal. ... The team is quick to respond to fixes or any new features our team wants to add in, meanwhile also delivering feature sprints on time. Salesforce Administrator, BC Ministry of Public Safety and Solicitor General
Grant Management Public Sector Solutions OmniStudio Experience Cloud Salesforce Flows Business Rules Engine